Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
A classic example for CRM solution would be ZOHO crm. You can access your CRM Account from every where Becuase it is cloud based CRM.
Virgosys Software specializes in CRM customization as per client requirement. There are 2 primary service providers for CRM solutions.
ZOHO CRM Solutions:
Zoho CRM is an award winning CRM which is trusted by a global network in 180 countries to convert more leads, engage with customers, and grow their revenue. Zoho CRM acts as a single repository to bring your sales, marketing, and customer support activities together, and streamline your process, policy, and people in one platform.
Zoho CRM can be easily customized to meet the specific needs of any business type and size. Modern CRM systems such as Zoho CRM are used by start-ups, large enterprises, and verticals like real-estate, healthcare, insurance, legal, media, restaurants, travel, banking, tax, freelancers, and non-profits to increase their sales, marketing, and customer support efforts.
Services Provide in Zoho crm :
- Modules customization
- New Custom Modules
- New Custom function in Deluge
- Work-flow customization
- Custom Template for Quotation, Email, Invoice etc
- SAP Integration
- APIs Integration
- Email Integration
- Social Media Integration
- Approval Rule and Many more solutions as per client requirements
SALESFORCE CRM Solutions:
Salesforce is cloud-based software. It provides customer relationship management (CRM) service and also provides a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.